The market of companies providing tourist information services for Spanish public administrations in the period 2018–2022

Abstract

The public administration resorts to outsourcing tourist information services when it does not have its own means to provide them adequately. The aim of this research is to analyse the market of companies that have participated in the tendering processes for tourist information services in Spain in the period 2018–2022, in order to understand the profile of companies currently managing this service and the types of tendering processes that have been carried out. The data suggest a positive trend towards the outsourcing of these services, as well as a predominance of diverse criteria (both qualitative and quantitative), and a higher success rate of companies specialised in culture and/or tourism, followed by other types of companies and multi-service firms. A total of 257 tenders were analysed, with 217 different bidders, and 98 of them were awarded contracts.