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A fuzzy model for the valuation of quality management system
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Title: A fuzzy model for the valuation of quality management system |
Authors: Brotons, José M. ![](/image/ORCID.jpg) Sansalvador, Manuel E. ![](/image/ORCID.jpg) |
Editor: Emerald Publishing Limited |
Department: Departamentos de la UMH::Estudios Económicos y Financieros |
Issue Date: 2017-02-13 |
URI: https://hdl.handle.net/11000/31864 |
Abstract:
Purpose – The economic effects resulting from the commitment to ISO 9001 certification is a controversial
issue. Many authors have concluded about the positive economic effects resulting from the establishment of
quality systems in accordance with the requirements established in the ISO 9001 standard, but other authors
have not appreciated this positive relationship. The purpose of this paper is to provide a model that facilitates
the valuation of the ISO 9001 quality system.
Design/methodology/approach – In the process of developing a valuation model, given the uncertainty
this process involves, the use of fuzzy math is very useful. First, as for an internal valuation method, the
authors highlight the discounted cash flow in a fuzzy environment. The internal valuation will be completed
by external expert opinions. To improve the information supplied by experts, the paper makes use of the
experton theory. In this context, the authors propose the aggregation of the experts’ opinion by using basic
defuzzification distribution (BADD)-fuzzy induced ordered weighted averaging. Finally, the results undergo
contra-expertise. After presenting the theoretical model, the authors proceed with its application by using a
case study.
Findings – The paper develops a new method for the economic evaluation of the ISO 9001 certification.
Originality/value – The authors propose the valuation of ISO 9001 quality management system, and they
do it using some interesting tools which fuzzy logic offers. In this way, it is possible to eliminate subjectivity
and improve the final results.
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Keywords/Subjects: Quality management Case study Fuzzy logic Business valuation ISO 9001 certification |
Knowledge area: CDU: Ciencias sociales: Economía |
Type of document: application/pdf |
Access rights: info:eu-repo/semantics/closedAccess Attribution-NonCommercial-NoDerivatives 4.0 Internacional |
DOI: https://doi.org/10.1108/K-06-2016-0134 |
Appears in Collections: Artículos Estudios Económicos y Financieros
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