How COVID-19 is Revamping Journalism: Newsroom Practices and Innovations in a Crisis Context

Abstract

Worldwide audiences became interested in COVID-19-related news, as the health emergency generated a sharp increase in information consumption. Drawing on the literature of crisis innovation, this study aims to understand the transformations that have taken place in the Spanish journalistic industry and the innovations implemented during the pandemic. The research questions are: How has COVID-19 fostered innovation in work organisation in the Spanish newsrooms? What other innovations were launched by the Spanish media during the pandemic? The methodology is based on semi-structured interviews conducted with a purposive sample of 20 media practitioners and 20 experts on journalism innovation (academics and journalists) in Spain. Results show that newsroom practices have evolved through telework, collaboration and other factors, and that digital transformation was accelerated in legacy media. In many outlets, the science section was increasingly relevant, working in a coordinated way with the areas of data visualisation and design to produce relevant content. Also, fact-checkers played an important role in fighting misinformation. The pandemic has speeded up some ongoing innovations in news production, newsroom organisation, distribution, and commercialisation in a significant way. Thus, COVID-19 understood as a crisis situation has had an impact on news products and it has affected journalistic culture.